Take a look through some of our most frequently asked questions...
Click on a question to reveal the answer.
When could we move in?
Your tenancy can commence as soon as there is a room free that you are happy with and that we have prepared for you – it may be we need to do a deep clean or we have to wait for a new carpet and decorators. Obviously we want to move you in asap.
What if I don't like it?
We offer all our prospective tenants a two-week trial/holiday/respite and during this trial we can assess the care that you require and monitor how you settle – this also allows you to make your own choice as to whether it is suitable for you.
Could I try another Lodge?
Yes of course if there is a room in another lodge that you prefer we can move you. If you claim housing benefit, we would need to re-do an application as this would be a change of address.
Can I bring my own furniture?
Yes of course once you have made a decision to stay with us you can bring your own things to make your room your own, hang pictures on the walls etc. We do expect you to bring your own bedding and towels even for respite.
Can I afford to be with you?
Yes, please see our page on Funding.
Can I bring my pet?
If you would like to bring your pet with you, this would need to be decided by the staff and tenants at the lodge. We need to check that no one is allergic to pet hair and make a joint decision. We do have some lodges with cats, budgies and goldfish.
Is there a set time I have to go to bed?
Not at all you can go to bed and get up whenever you choose. The night sleeper will settle at 11 pm if you need help after that you may incur extra care charges depending on your needs
I have had the same hairdresser come to my home for years, can she come and do my hair at the lodge?
Of course you can have any visitors and help that you want to choose.
What happens if I have a doctors appointment?
If your family or friends can’t take you then we will use one of our drivers and vehicles – we have 2 wheelchair friendly vehicles.
Can I keep my GP?
This is dependent on what lodge you move into and if you are still in that surgery catchment area, sometimes the GP may say yes.
What is included in the charges?
The support charges cover most things other than hairdressing and chiropody – please see page on Funding.
What if I don't get on with the other tenants in the Lodge?
Well this can happen to get to the latter stages of your life and have to live with 5 others that you don’t know is a tall order, however, I have to say in the main it works really well because you can always spend time out in your own room but mostly tenants do find a kindred spirit and this really does enhance lives.
I am a vegetarian, with this be a problem?
We cater for all diets diabetics, gluten free etc.…it’s not a problem you can choose what you would like to eat. We have a running shopping list that you can add to with your favourites.
ALWAYS HERE TO SUPPORT YOU